{"id":10714,"date":"2021-03-31T09:18:58","date_gmt":"2021-03-31T06:18:58","guid":{"rendered":"http:\/\/protego.local\/terms\/"},"modified":"2026-09-14T11:26:32","modified_gmt":"2026-09-14T08:26:32","slug":"terms","status":"publish","type":"page","link":"https:\/\/protego.md\/ro\/terms\/","title":{"rendered":"Termeni \u0219i Condi\u021bii"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Ultima actualizare: 21 august 2026<\/em><br\/><br\/>Prezentul document stabile\u0219te condi\u021biile \u00een care \u201eSarkys Pro&#8221; S.R.L. comercializeaz\u0103 produse prin intermediul magazinului online protego.md. V\u0103 rug\u0103m s\u0103 \u00eel citi\u021bi cu aten\u021bie \u00eenainte de a plasa o comand\u0103. Plasarea comenzii presupune acceptarea integral\u0103 a acestor Termeni \u0219i Condi\u021bii.  <br\/><br\/>1. Date despre v\u00e2nz\u0103tor<br\/>Denumirea: \u201eSarkys Pro&#8221; S.R.L.<br\/>IDNO: 1015600031104<br\/>Adresa juridic\u0103: MD-4580, r-nul Dub\u0103sari, s. Ustia, Republica Moldova<br\/>Codul TVA: 5300141<br\/>Administrator: Tabuncic Mihail<br\/>Showroom: mun. Chi\u0219in\u0103u, \u0219os. Munce\u015fti 171<br\/>E-mail: <a href=\"mailto:protego3@yahoo.com\">protego3@yahoo.com<\/a><br\/>Telefon: +373 69-40-30-65<br\/>Program de lucru: luni\u2013vineri, 8:30\u201317:00   <br\/><br\/>2. Defini\u021bii<br\/>V\u00e2nz\u0103torul \u2014 \u201eSarkys Pro&#8221; S.R.L., administratorul magazinului online protego.md.<br\/>Cump\u0103r\u0103torul \u2014 persoana fizic\u0103 sau juridic\u0103 ce plaseaz\u0103 o comand\u0103 pe site.<br\/>Consumatorul \u2014 persoana fizic\u0103 ce achizi\u021bioneaz\u0103 produse pentru necesit\u0103\u021bi care nu \u021bin de activitatea sa de \u00eentreprinz\u0103tor sau profesional\u0103. Consumatorii beneficiaz\u0103 de drepturi suplimentare, prev\u0103zute la punctele 7 \u0219i 9.<br\/>Comanda \u2014 solicitarea Cump\u0103r\u0103torului de a achizi\u021biona unul sau mai multe produse din catalogul site-ului.<br\/>Contractul \u2014 acordul \u00eencheiat la distan\u021b\u0103 \u00eentre V\u00e2nz\u0103tor \u0219i Cump\u0103r\u0103tor, \u00een condi\u021biile prezentului document. <br\/><br\/>3. Produsele \u0219i pre\u021burile<br\/>Site-ul comercializeaz\u0103 echipament individual de protec\u021bie, \u00eembr\u0103c\u0103minte \u0219i \u00eenc\u0103l\u021b\u0103minte de lucru \u0219i articole conexe.<br\/>Pre\u021burile sunt exprimate \u00een lei moldovene\u0219ti (MDL) \u0219i includ TVA. Pre\u021bul afi\u0219at nu include costul livr\u0103rii, care se calculeaz\u0103 separat, conform punctului 6.<br\/>Fotografiile \u0219i descrierile produselor au caracter informativ. Pot exista diferen\u021be minore de nuan\u021b\u0103 sau de aspect fa\u021b\u0103 de imaginea afi\u0219at\u0103, cauzate de set\u0103rile ecranului dumneavoastr\u0103 sau de modific\u0103ri ale produc\u0103torului. Caracteristicile tehnice \u0219i standardele de protec\u021bie indicate \u00een descriere sunt cele comunicate de produc\u0103tor.<br\/>V\u00e2nz\u0103torul \u00ee\u0219i rezerv\u0103 dreptul de a modifica pre\u021burile f\u0103r\u0103 notificare prealabil\u0103. Pre\u021bul aplicabil comenzii dumneavoastr\u0103 este cel confirmat de operator la momentul proces\u0103rii comenzii.<br\/>Disponibilitatea produselor este orientativ\u0103. Dac\u0103 produsul comandat nu mai este \u00een stoc, ve\u021bi fi informat de operator \u0219i ve\u021bi putea alege \u00eentre \u00eenlocuirea produsului, a\u0219teptarea reaprovizion\u0103rii sau anularea comenzii cu restituirea integral\u0103 a sumelor achitate.     <br\/><br\/>4. Plasarea comenzii \u0219i \u00eencheierea contractului<br\/>Comenzile pot fi plasate pe site non-stop. Acestea sunt procesate de operatorii no\u0219tri \u00een zilele lucr\u0103toare, \u00eentre orele 8:30 \u0219i 17:00. Comenzile plasate \u00een weekend sau \u00een zilele de s\u0103rb\u0103toare sunt procesate \u00een urm\u0103toarea zi lucr\u0103toare.<br\/>Procedura de comand\u0103:<br\/>Selecta\u021bi produsele dorite \u0219i le ad\u0103uga\u021bi \u00een co\u0219.<br\/>Completa\u021bi datele necesare pentru livrare \u0219i facturare.<br\/>Verifica\u021bi con\u021binutul comenzii, cantit\u0103\u021bile \u0219i datele introduse. P\u00e2n\u0103 la ap\u0103sarea butonului de confirmare pute\u021bi modifica sau corecta orice informa\u021bie.<br\/>Confirma\u021bi comanda prin ap\u0103sarea butonului corespunz\u0103tor, care implic\u0103 obliga\u021bia de plat\u0103.<br\/>Primi\u021bi o notificare automat\u0103 privind \u00eenregistrarea comenzii. Aceast\u0103 notificare confirm\u0103 recep\u021bionarea comenzii, dar nu constituie \u00eenc\u0103 acceptarea acesteia.<br\/>Un operator v\u0103 contacteaz\u0103 pentru confirmarea disponibilit\u0103\u021bii produselor, a sumei finale, inclusiv a costului livr\u0103rii, \u0219i a modalit\u0103\u021bii de livrare.<br\/>Contractul se consider\u0103 \u00eencheiat \u00een momentul confirm\u0103rii comenzii de c\u0103tre operatorul nostru.<br\/>V\u00e2nz\u0103torul \u00ee\u0219i rezerv\u0103 dreptul de a refuza o comand\u0103, inform\u00e2nd Cump\u0103r\u0103torul, \u00een situa\u021bii precum: indisponibilitatea produsului, date de contact incorecte sau incomplete, imposibilitatea livr\u0103rii la adresa indicat\u0103, sau existen\u021ba unor comenzi anterioare nerecep\u021bionate \u00een mod nejustificat.    <br\/><br\/>5. Modalit\u0103\u021bi de plat\u0103<br\/>5.1. Pentru persoane fizice<br\/>Numerar la livrare \u2014 plata se efectueaz\u0103 \u00een lei moldovene\u0219ti, direct curierului \u201eNova Poshta&#8221;, la recep\u021bionarea coletului. Curierul elibereaz\u0103 documentul care confirm\u0103 plata. Dac\u0103 a fost achitat un avans, la livrare se achit\u0103 doar diferen\u021ba.<br\/>Card bancar \u00een showroom \u2014 prin terminal, la adresa mun. Chi\u0219in\u0103u, \u0219os. Munce\u015fti 171.<br\/>Numerar \u00een showroom \u2014 \u00een lei moldovene\u0219ti. Dac\u0103 a fost achitat un avans, se achit\u0103 doar suma r\u0103mas\u0103.      <br\/>Plata online cu cardul pe site nu este disponibil\u0103. Nu colect\u0103m \u0219i nu stoc\u0103m date privind cardurile bancare.<br\/>5.2. Pentru persoane juridice<br\/>Persoanele juridice achit\u0103 prin transfer bancar pe contul companiei. Pentru emiterea facturii, transmite\u021bi operatorului rechizitele \u00eentreprinderii. Dup\u0103 coordonarea comenzii, v\u0103 expediem factura de plat\u0103. Expedierea sau livrarea produselor se efectueaz\u0103 conform condi\u021biilor coordonate ale comenzii.<br\/>Rechizitele bancare sunt disponibile pe pagina <em>\u201ePlata&#8221;<\/em> \u0219i sunt indicate \u00een factura emis\u0103.     <br\/><br\/>6. Livrarea<br\/>Livrarea se efectueaz\u0103 prin compania de curierat \u201eNova Poshta&#8221;, \u00een termen de 1\u20132 zile lucr\u0103toare de la confirmarea comenzii. S\u00e2mb\u0103ta \u0219i duminica livr\u0103rile nu se efectueaz\u0103.<br\/>6.1. Livrarea \u00een mun. Chi\u0219in\u0103u \u0219i \u00een Republica Moldova<br\/>Pentru persoane fizice: costul livr\u0103rii este de 100 lei. Pentru comenzile de la 2 000 lei \u2014 livrare gratuit\u0103.    <br\/>Pentru persoane juridice: costul livr\u0103rii se calculeaz\u0103 \u00een func\u021bie de volumul \u0219i gabaritele comenzii, iar pentru livr\u0103rile \u00een afara municipiului Chi\u0219in\u0103u \u2014 \u0219i \u00een func\u021bie de raionul de destina\u021bie. Suma exact\u0103 v\u0103 este comunicat\u0103 de operator dup\u0103 plasarea comenzii.<br\/>6.2. Ridicarea din showroom<br\/>Comanda poate fi ridicat\u0103 personal din showroom, la adresa mun. Chi\u0219in\u0103u, \u0219os. Munce\u015fti 171, \u00een programul de lucru, dup\u0103 confirmarea prealabil\u0103 cu operatorul.<br\/>6.3. Recep\u021bionarea coletului<br\/>La primire, v\u0103 recomand\u0103m s\u0103 verifica\u021bi integritatea ambaletului \u0219i corespunderea produselor cu comanda plasat\u0103. Eventualele deterior\u0103ri vizibile survenite \u00een timpul transportului se consemneaz\u0103 \u00een prezen\u021ba curierului. V\u0103 rug\u0103m s\u0103 ne informa\u021bi despre orice neconformitate \u00een cel mai scurt timp posibil.<br\/>Termenele de livrare pot fi dep\u0103\u0219ite din motive independente de V\u00e2nz\u0103tor \u2014 condi\u021bii meteorologice nefavorabile, restric\u021bii de circula\u021bie, \u00eent\u00e2rzieri ale operatorului de curierat. \u00cen astfel de situa\u021bii ve\u021bi fi informat.        <br\/><br\/>7. Dreptul de retragere din contract (14 zile)<br\/>Acest drept apar\u021bine consumatorilor \u2014 persoanelor fizice care achizi\u021bioneaz\u0103 produse pentru necesit\u0103\u021bi personale. Persoanele juridice nu beneficiaz\u0103 de dreptul de retragere prev\u0103zut la acest punct; returnarea \u00een cazul lor se realizeaz\u0103 conform \u00een\u021belegerii cu V\u00e2nz\u0103torul.<br\/>7.1. Termenul \u0219i condi\u021biile<br\/>\u00cen calitate de consumator, ave\u021bi dreptul de a v\u0103 retrage din contract \u00een termen de 14 zile calendaristice, f\u0103r\u0103 a invoca vreun motiv \u0219i f\u0103r\u0103 a suporta penalit\u0103\u021bi. Termenul curge din ziua \u00een care intra\u021bi \u00een posesia fizic\u0103 a produsului. Dac\u0103 comanda cuprinde mai multe produse livrate separat, termenul curge de la recep\u021bionarea ultimului produs.<br\/>Produsul trebuie returnat \u00een starea \u00een care a fost primit: nefolosit, cu etichetele intacte, cu ambalajul original \u0219i cu toate accesoriile \u0219i documentele \u00eenso\u021bitoare. Produsele deteriorate, sp\u0103late, modificate sau purtate nu pot fi acceptate.<br\/>7.2. Cum v\u0103 exercita\u021bi dreptul<br\/>Ne informa\u021bi despre decizia de retragere printr-o declara\u021bie neechivoc\u0103, transmis\u0103 la adresa <a href=\"mailto:protego3@yahoo.com\"><strong>protego3@yahoo.com<\/strong><\/a> sau telefonic. Pute\u021bi utiliza formularul-model din anexa la prezentul document, f\u0103r\u0103 ca acest lucru s\u0103 fie obligatoriu.<br\/>Dup\u0103 notificare, ave\u021bi la dispozi\u021bie 14 zile pentru a returna produsul. Returnarea se poate face \u00een dou\u0103 moduri:<br\/>personal, la showroom \u2014 mun. Chi\u0219in\u0103u, \u0219os. Munce\u015fti 171, f\u0103r\u0103 costuri suplimentare pentru dumneavoastr\u0103;<br\/>prin serviciul de curierat \u2014 \u00een acest caz, costul return\u0103rii este suportat de dumneavoastr\u0103.<br\/>7.3. Restituirea sumelor<br\/>V\u0103 restituim sumele achitate \u00een termen de cel mult 14 zile de la data la care am fost informa\u021bi despre retragere. Putem am\u00e2na restituirea p\u00e2n\u0103 la recep\u021bionarea produsului returnat sau p\u00e2n\u0103 la prezentarea dovezii expedierii acestuia.<br\/>Restituirea se efectueaz\u0103 prin transfer bancar sau \u00een numerar la showroom, conform \u00een\u021belegerii cu dumneavoastr\u0103. Costul livr\u0103rii ini\u021biale se restituie la nivelul tarifului standard aplicat de noi.<br\/>7.4. Excep\u021bii de la dreptul de retragere<br\/>Potrivit legisla\u021biei privind protec\u021bia consumatorilor, dreptul de retragere nu se aplic\u0103 \u00een cazul:<br\/>produselor sigilate care nu pot fi returnate din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau din considerente de igien\u0103 \u0219i care au fost desigilate dup\u0103 livrare;<br\/>produselor confec\u021bionate dup\u0103 specifica\u021biile Cump\u0103r\u0103torului sau personalizate \u2014 inclusiv articolele cu aplicarea siglei, a inscrip\u021biilor sau a altor elemente solicitate de acesta;<br\/>produselor care, prin natura lor, sunt inseparabil amestecate cu alte elemente dup\u0103 livrare.<br\/>V\u0103 inform\u0103m despre aplicabilitatea acestor excep\u021bii \u00eenainte de confirmarea comenzii.              <br\/><br\/>8. Reclama\u021bii \u0219i solu\u021bionarea litigiilor<br\/>Reclama\u021biile privind produsele, livrarea sau calitatea serviciilor se transmit la adresa <a href=\"mailto:protego3@yahoo.com\">protego3@yahoo.com<\/a>, telefonic sau direct la showroom. V\u0103 r\u0103spundem \u00een termenele prev\u0103zute de legisla\u021bie. <br\/>\u00cen cazul \u00een care nu ajungem la o solu\u021bie amiabil\u0103, v\u0103 pute\u021bi adresa autorit\u0103\u021bii competente \u00een domeniul protec\u021biei consumatorilor sau instan\u021bei de judecat\u0103 din Republica Moldova.<br\/><br\/>9. R\u0103spunderea<br\/>V\u00e2nz\u0103torul r\u0103spunde pentru conformitatea produselor livrate \u00een condi\u021biile prev\u0103zute de legisla\u021bie \u0219i de prezentul document.<br\/>V\u00e2nz\u0103torul nu r\u0103spunde pentru consecin\u021bele utiliz\u0103rii necorespunz\u0103toare a echipamentului individual de protec\u021bie, pentru alegerea unui produs care nu corespunde riscurilor concrete de la locul de munc\u0103 al Cump\u0103r\u0103torului, sau pentru nerespectarea instruc\u021biunilor produc\u0103torului. Selectarea echipamentului adecvat categoriei de risc revine angajatorului, conform legisla\u021biei privind securitatea \u0219i s\u0103n\u0103tatea \u00een munc\u0103. Operatorii no\u0219tri v\u0103 pot oferi consultan\u021b\u0103, \u00eens\u0103 aceasta are caracter de recomandare.<br\/>V\u00e2nz\u0103torul nu r\u0103spunde pentru \u00eentreruperile temporare \u00een func\u021bionarea site-ului cauzate de lucr\u0103ri de mentenan\u021b\u0103, probleme tehnice ale furnizorilor de servicii sau alte \u00eemprejur\u0103ri independente de voin\u021ba sa.  <br\/><br\/>10. Proprietatea intelectual\u0103<br\/>Con\u021binutul site-ului protego.md \u2014 texte, fotografii, elemente grafice, structura \u0219i designul paginilor \u2014 apar\u021bine \u201eSarkys Pro&#8221; S.R.L. sau este utilizat \u00een baza drepturilor acordate de titulari. Preluarea, reproducerea sau utilizarea acestui con\u021binut \u00een scopuri comerciale, f\u0103r\u0103 acordul scris prealabil, nu este permis\u0103. <br\/>Denumirile comerciale \u0219i m\u0103rcile produc\u0103torilor prezentate pe site apar\u021bin titularilor respectivi.<br\/><br\/>11. Datele cu caracter personal<br\/>Datele pe care ni le furniza\u021bi la plasarea comenzii sunt prelucrate \u00een scopul execut\u0103rii contractului, al \u00eendeplinirii obliga\u021biilor contabile \u0219i fiscale \u0219i al comunic\u0103rii cu dumneavoastr\u0103. Modul de prelucrare, temeiurile juridice, destinatarii, termenele de p\u0103strare \u0219i drepturile de care beneficia\u021bi sunt descrise detaliat \u00een <a href=\"\/politica-de-confidentialitate\/\">Politica de confiden\u021bialitate<\/a>, parte integrant\u0103 a prezentului document. <br\/><br\/>12. Modificarea Termenilor \u0219i Condi\u021biilor<br\/>V\u00e2nz\u0103torul poate actualiza prezentul document. Versiunea aplicabil\u0103 comenzii dumneavoastr\u0103 este cea publicat\u0103 pe site la momentul plas\u0103rii comenzii. Data ultimei actualiz\u0103ri este indicat\u0103 la \u00eenceputul paginii.  <br\/><br\/>13. Legea aplicabil\u0103<br\/>Prezentul document \u0219i raporturile dintre V\u00e2nz\u0103tor \u0219i Cump\u0103r\u0103tor sunt guvernate de legisla\u021bia Republicii Moldova, \u00een special de Codul civil, de Legea nr. 105\/2003 privind protec\u021bia consumatorilor \u0219i de Legea nr. 284\/2004 privind comer\u021bul electronic.  <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ultima actualizare: 21 august 2026 Prezentul document stabile\u0219te condi\u021biile \u00een care \u201eSarkys Pro&#8221; S.R.L. comercializeaz\u0103 produse prin intermediul magazinului online<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10714","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"robots\" 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